We ship our products to the Continental U.S. and Lower Canada. Most of our products will be assembled, fabricated, packed and shipped to arrive within 3 weeks of placing your order.
If there is a shipping cost associated with your order, it will be specified at checkout.
As the terms of our agreement, you agree to inspect the shipment thoroughly upon receipt. Do not sign a delivery receipt until you have seen the condition of your product. If there is any damage, you must note it on the freight delivery receipt. If you do not note damage on the delivery receipt, you void the freight carriers obligation to pay for any damaged goods.
If by chance a shipment is completely destroyed, delivery should be refused so the shipment can be returned to our warehouse. At that point we can issue a refund or reship your order.
We package our products very carefully in specifically designed crates to ensure a safe delivery.
Most of our products are shipped via freight. If you are charged for shipping, this is an estimate of the potential charges. If we need to adjust this, you will be notified prior to shipment of your order.
How do you package the granite?
The granite is placed on a wooden pallet and then that pallet is completely encased in plywood. The corners are built out of 2x4 lumber. Inside the crate the granite is stacked vertically (the best way for transport) and if needed supported by extra 2x4s. If there are loose gaps that allow the granite to move around, we fill them with either foam paper or styrofoam. The top is usually left somewhat open so that you can look inside the crate without completely opening it.
How do I know when the shipment will arrive?
The freight carrier will call you and setup an appointment. Most carriers will ask for a 2 hour window during a weekday. We usually provide customers with a tracking number as well.
How do I unload the shipment?
The top of the crate is usually help on by 4 screws so you can quickly open the crate. From there most folks will unload the granite by hand. Although it may seem cumbersome, keep in mind it's half as much work as buying from a local store because there you'd have to load into your car then unload at home. If lifting granite doesn't appeal to the athlete in you, we can request for the delivery truck to have a liftgate. However most freight carriers charge an extra $50-80 for a liftgate.
What if some tiles are broken?
Due to the nature of the product and the mode of transportation, sometimes a couple chipped / broken tiles are unavoidable. Getting loaded from truck to truck, vibrating, and shifting for 1000 miles can result in some chipped tiles regardless of much effort we put into packaging the granite for you. If you receive some chipped tiles, keep in mind that you're probably going to be cutting several tiles. You can set those aside and cut off the broken portion so that it won't affect your usage at all.
If you want to open a claim with the freight carrier for compensation you must mark damage on the delivery receipt. While you're unloading the granite, it's easy to spot any damage. Most folks find that it usually isn't worth the bureaucracy of opening a freight claim for 2-3 tiles. Regardless, we're happy to help you in the process.
What if I am completely satisfied?
Don't hesistate to tell your friends and neighbors. It's most important to remain calm.
Here is a Crate Built to Ship Granite: